1. What We Sell
- Subscriptions (Plus, Pro): recurring plans that unlock chat and a daily allowance of AI-generated photos while active.
- One-time photo packs: a fixed number of photo credits that do not expire and do not auto-renew.
Current prices and allowances are shown on the Pricing page before you buy.
2. Billing Descriptor
Payments are processed by our third-party payment provider. The charge on your card or bank statement will show a discreet descriptor from that provider (for example, a "CCBill" or processor descriptor), not the word "Intimora" or any explicit term. The exact descriptor is shown on the checkout page at the time of purchase.
3. Recurring Subscriptions & Renewals
Subscriptions renew automatically at the end of each billing period (monthly or annual, as selected) at the then-current price, until you cancel. The renewal price and interval are disclosed conspicuously at checkout before you confirm. Any introductory or promotional price applies only to the first billing period unless stated otherwise; the plan then renews at the standard price.
Subscriptions paid by card renew automatically as described above. Payments made in cryptocurrency are charged once per period and do not auto-renew — to continue past the paid period you simply purchase again. One-time photo packs never renew.
4. How To Cancel
You can cancel a subscription at any time, and cancellation is easy and immediate:
- From your account page on the Website; or
- Directly through the payment provider's self-service lookup (for CCBill, at support.ccbill.com) using the email or descriptor from your receipt; or
- By emailing intimora.team@proton.me and we will cancel it for you.
When you cancel, your plan stays active until the end of the current paid period and then does not renew. One-time photo packs are not subscriptions and have nothing to cancel.
5. Refunds
Because access and AI-generated content are delivered instantly, purchases are generally non-refundable once the digital service has been used. However, we review every refund request in good faith and will issue a refund where appropriate — for example:
- a duplicate or accidental charge;
- a technical failure that prevented you from receiving the service you paid for;
- an unauthorized charge you did not make; or
- a subscription renewal you intended to cancel and did not use.
To request a refund, email intimora.team@proton.me with your receipt or the billing descriptor and a short description. We aim to respond within 3 business days. You may also contact the payment provider's customer support directly.
6. Chargebacks
If you don't recognize a charge or have a billing problem, please contact us first — we can almost always resolve it faster than a bank dispute. We keep records of purchases and service delivery and may share them with the payment provider to resolve disputes.
7. Contact
Billing questions: intimora.team@proton.me. See also our Terms of Service and Privacy Policy.